After completing ES2007S, I firmly believe that effective communication skills is essential in maintaining strong ties with family and friends; and good working relationships with people at work/school.
Through this course, I have gained an in-depth knowledge on effective communication skills. Initially, I considered myself to be a relatively effective communicator, who pays attention to people's emotions and feelings. However, this course has made me realised that this is a one-sided opinion on my part. This is because I have learnt that effective communication is a "two-way" process between two parties, just like it takes two hands to clap.
The course has taught me to be more aware of my non-verbal cues and how to be an "active listener". I think the latter is what I lack in at the beginning of the course. Subsequently, I took a conscious effort in putting the skill of "active listening" to better use in my group project, during the interview and group meetings.
Overall, I have gained numerous hard and soft skills from this course. The hard skills that I have learnt include apply 7Cs in my writings, writing impressive resumes and application letters, writing a persuasive formal proposal and making a lasting impression during an oral presentation. As for the soft skills that I have learnt, other than learning to be an active listener, I have also learnt the proper ways and channels of communication and putting them to good use during project discussions and when gathering data for my group’s proposal.
In a nutshell, I would like to thank Brad for facilitating our learning process during this semester, my team mates Rebecca and Napalie for giving me such a wonderful experience working with them; and classmates (including my blog groupmates, peer teaching groupmate and blogging buddy) for making our class so lively and interactive .
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